1. Introduction
Holisense ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website (holisense.co.uk) or purchase our products.
We comply with the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR), as well as all applicable data protection laws.
Data Controller:
Holisense
Passion Beauty Centre
269 Ribbleton Lane
Preston, Lancashire, PR1 5ED
United Kingdom
2. Information We Collect
We collect and process the following types of personal data:
Order Information
When you place an order, we collect:
Full name
Billing address
Shipping address
Email address
Phone number
Payment information (processed securely by Stripe or PayPal)
Account Information
If you create an account:
Username and password
Order history
Saved addresses
Marketing and Communications
If you subscribe to our mailing list:
Email address
Marketing preferences
Communication history
Technical Data
When you visit our website, we automatically collect:
IP address
Browser type and version
Device information
Pages visited and time spent on site
Referring website
Cookie data (with your consent)
Customer Service Data
When you contact us:
Correspondence records
Inquiry details
Support ticket information
3. How We Use Your Information
We use your personal data for the following purposes:
Order Fulfilment
Processing and delivering your orders
Sending order confirmations and shipping updates
Managing returns and refunds
Providing customer support
Legal Obligations
Complying with tax and accounting requirements
Maintaining records for legal purposes
Preventing fraud and ensuring website security
Marketing (with your consent)
Sending promotional emails and newsletters
Providing information about new products and offers
Conducting customer surveys
Website Improvement
Analyzing website usage and performance
Improving user experience and functionality
Developing new products and services
Legal Basis for Processing
We process your personal data based on:
Contract performance: To fulfill our obligations when you place an order
Legal obligation: To comply with tax, accounting, and legal requirements
Legitimate interests: To improve our services and prevent fraud
Consent: For marketing communications and non-essential cookies
4. Marketing Communications
You will only receive marketing emails if you:
Opt-in to our mailing list during checkout
Subscribe through our website
Consent to receive communications
Your Rights
You can unsubscribe at any time by clicking the "unsubscribe" link in our emails
You can update your preferences by contacting us at shop@holisense.co.uk
Unsubscribing from marketing does not affect transactional emails (order confirmations, shipping updates)
5. Sharing Your Data
We do not sell, rent, or trade your personal data to third parties.
We may share your information with trusted service providers who assist us in operating our business:
Service Providers
Payment processors (Stripe, PayPal) to process transactions securely
Shipping carriers (Royal Mail, UPS, DPD, DHL) to deliver your orders
Email service providers to send communications
Website hosting providers to maintain our website
All service providers are contractually obligated to protect your data and use it only for specified purposes.
Legal Requirements
We may disclose your information if required by law or to:
Comply with legal processes or government requests
Enforce our Terms and Conditions
Protect our rights, property, or safety
Prevent fraud or illegal activities
6. International Data Transfers
Your personal data may be transferred to and stored in countries outside the UK and European Economic Area (EEA) where our service providers operate.
We ensure appropriate safeguards are in place, including:
Standard Contractual Clauses approved by the European Commission
Adequacy decisions recognizing equivalent data protection standards
Privacy Shield certification (where applicable)
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.
Retention Periods
Order data: 6 years (for tax and legal compliance under UK law)
Marketing data: Until you unsubscribe or request deletion
Technical data: Up to 2 years for analytics purposes
Customer service records: 3 years from last contact
After the retention period expires, we will securely delete or anonymize your data.
8. Your Rights Under UK and EU Law
You have the following rights regarding your personal data:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten")
Request deletion of your personal data in certain circumstances.
Right to Restriction
Request that we limit the processing of your data in certain situations.
Right to Data Portability
Receive your data in a structured, commonly used format and transfer it to another controller.
Right to Object
Object to processing based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent
Withdraw consent for marketing communications or cookie usage at any time.
How to Exercise Your Rights
To exercise any of these rights, contact us at:
Email: shop@holisense.co.ukPost: Holisense, Passion Beauty Centre, 269 Ribbleton Lane, Preston, Lancashire, PR1 5ED, United Kingdom
We will respond to your request within one month of receipt. In complex cases, we may extend this period by two additional months.
9. Cookies
Our website uses cookies to enhance your browsing experience and analyze website traffic.
What Are Cookies?
Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
Essential Cookies
Necessary for website functionality (e.g., shopping cart, checkout process). These cannot be disabled.
Performance Cookies
Collect anonymous data about website usage to improve performance.
Marketing Cookies
Track your browsing behavior to deliver relevant advertisements (with your consent).
Cookie Consent
When you first visit our website, we will ask for your consent before placing non-essential cookies on your device.
You can manage cookie preferences at any time by:
For more information, see our detailed Cookie Policy.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal data from:
Unauthorized access
Accidental loss or destruction
Malicious attacks or data breaches
Security Measures Include:
SSL encryption for data transmission
Secure payment processing through certified providers
Regular security audits and updates
Restricted access to personal data
Staff training on data protection
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
11. Children's Privacy
Our website and products are not intended for children under the age of 16. We do not knowingly collect personal data from children.
If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.
12. Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of these external sites.
We encourage you to review the privacy policies of any third-party websites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any changes will be posted on this page with an updated "Last updated" date. Significant changes will be communicated via email or website notification.
Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.
14. Complaints
If you believe your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority:
UK:
Information Commissioner's Office (ICO)
Website: ico.org.uk
EU:
Your local data protection authority
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Holisense
Passion Beauty Centre
269 Ribbleton Lane
Preston, Lancashire, PR1 5ED
United Kingdom