1. Introduction
Welcome to Holisense. These Terms and Conditions govern your use of our website (holisense.co.uk) and your purchase of products from us. By placing an order or using our website, you agree to be bound by these Terms. Please read them carefully before making a purchase.
If you do not agree to these Terms and Conditions, you must not use our website or place an order.
2. Company Information
Holisense
Passion Beauty Centre
269 Ribbleton Lane
Preston, Lancashire, PR1 5ED
United Kingdom
3. Products and Descriptions
We sell healing crystals, stones, spiritual jewellery, home décor, candles, diffusers, and fragrances. All product descriptions, images, and prices are provided in good faith and represent our products as accurately as possible.
Due to the natural nature of crystals and stones, slight variations may occur in colour, size, formation, and appearance. These natural variations do not constitute defects.
We reserve the right to:
Update product descriptions and pricing without prior notice
Refuse or cancel any order at our discretion
Limit quantities available for purchase
4. Pricing and Payment
All prices are displayed in British Pounds (GBP £) and include UK VAT where applicable.
Payment must be made in full at the time of ordering through our secure payment gateway (Stripe or PayPal).
We reserve the right to correct any pricing errors on our website. If a pricing error affects your order, we will contact you to offer the option to proceed at the correct price or cancel your order with a full refund.
By placing an order, you confirm that:
All payment details provided are accurate and complete
You are authorised to use the payment method provided
You have sufficient funds to complete the transaction
5. Order Acceptance
Your order represents an offer to purchase products from us. We reserve the right to accept or decline your order at our discretion.
Order acceptance occurs when we send you an order confirmation email. This confirmation constitutes a binding contract between you and Holisense.
We reserve the right to refuse orders if:
Products are out of stock
Payment cannot be processed
We suspect fraudulent activity
Delivery address cannot be verified
6. Shipping and Delivery
Delivery Locations
We ship to the United Kingdom and European Union countries.
Delivery Times
UK standard delivery: 2-3 working days
UK next-day delivery: Available for £4.99
EU delivery: 5-10 working days
Estimated delivery times are provided at checkout and begin from the date of order confirmation. These are estimates only and not guaranteed delivery dates.
Shipping Costs
FREE UK shipping on orders over £35
Standard UK shipping: £3.99
Next-day UK delivery: £4.99
EU shipping costs calculated at checkout
International Orders
For EU and international orders:
Customers are responsible for all customs duties, import taxes, VAT, and handling fees charged in the destination country
Delivery times may be affected by customs clearance processes
We cannot be held responsible for delays caused by customs or local postal services
Failed Deliveries
If delivery fails due to incorrect address details or recipient unavailability, additional shipping charges may apply for redelivery.
7. Risk and Title
Risk of loss and damage passes to you upon delivery. Title to products passes to you upon full payment and successful delivery.
8. Consumer Rights and Cancellation
Your Right to Cancel
Under UK Consumer Contracts Regulations 2013 and EU consumer protection laws, you have the right to cancel your order within 14 days without giving any reason.
The 14-day cancellation period begins from the day you (or a third party nominated by you) receive the goods.
How to Cancel
To exercise your right of cancellation, you must inform us of your decision in writing:
Email: shop@holisense.co.uk
Post: Holisense, Passion Beauty Centre, 269 Ribbleton Lane, Preston, Lancashire, PR1 5ED, United Kingdom
You must clearly state your intention to cancel the order, including your order number and contact details.
Returning Goods
Once we acknowledge your cancellation:
You must return goods within 14 days of notifying us
Goods must be returned in unused, original condition with all packaging intact
You are responsible for the cost of returning goods unless the item is faulty or incorrectly supplied
We recommend using tracked and insured postal services
Refunds
We will process your refund within 14 days of:
Receiving the returned goods, or
Receiving proof that you have returned the goods
Refunds will be made using the same payment method you used for the original transaction, unless otherwise agreed.
We may deduct from the refund an amount to reflect any reduction in value of goods caused by unnecessary handling beyond what is needed to establish their nature, characteristics, and function.
Exclusions from the Right to Cancel
For hygiene and safety reasons, pierced jewellery (earrings) cannot be returned unless they are faulty or not as described.
Personalized or custom-made items cannot be returned unless faulty.
9. Faulty or Damaged Goods
If your product arrives damaged, defective, or not as described:
Contact us immediately at shop@holisense.co.uk with photos of the issue
We will arrange a replacement or full refund at no additional cost
Return postage will be covered by us for faulty items
You have up to 30 days from delivery to report faulty or damaged items.
10. Product Guarantees
We guarantee that:
All crystals and stones are genuine and authentic
Products are of satisfactory quality as described
Items are fit for their intended purpose
This does not affect your statutory rights under UK consumer law.
11. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for any indirect, incidental, special, or consequential damages arising from:
Use or inability to use our products or website
Unauthorized access to or alteration of your data
Third-party conduct on our website
Our total liability shall not exceed the purchase price of the product(s) in question.
Nothing in these Terms excludes or limits our liability for:
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot be excluded under UK law
12. Intellectual Property
All content on our website, including but not limited to:
Text, graphics, logos, images, and photographs
Product descriptions and designs
Website layout and structure
is the intellectual property of Holisense and is protected by UK and international copyright laws.
You may not copy, reproduce, distribute, or create derivative works from any content on our website without our express written permission.
13. Prohibited Uses
You agree not to use our website to:
Violate any applicable laws or regulations
Infringe upon intellectual property rights
Transmit harmful code or malware
Collect user information without consent
Engage in fraudulent activity
Harass or abuse other users or our staff
We reserve the right to terminate your access to our website for any violations of these Terms.
14. Dispute Resolution
We strive to resolve all customer concerns amicably. If you have a complaint, please contact us at
contact@holisense.co.uk.
If a dispute cannot be resolved directly, you may have the right to use alternative dispute resolution (ADR) services or the Online Dispute Resolution (ODR) platform provided by the European Commission.
15. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales.
For customers in the European Union, mandatory consumer protection laws in your country of residence will continue to apply.
Any disputes arising from these Terms will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
16. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last updated" date.
Your continued use of our website after changes are posted constitutes acceptance of the revised Terms.
17. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Holisense
Passion Beauty Centre
269 Ribbleton Lane
Preston, Lancashire, PR1 5ED
United Kingdom