Rose Quartz Heart Chakra Healing Crystal
Regular price
£109.00
Rose Quartz Heart Chakra Healing Crystal
Regular price
£109.00
Test discription
Shipping Policy
This Shipping and Delivery Policy explains how Holisense delivers products to customers in the United Kingdom and European Union.
We currently ship to:
We do not currently ship to addresses outside the UK and EU.
We use trusted carriers including:
We use international carriers including:
Orders are typically processed within 1 working day of receiving payment confirmation.
Orders placed before 2pm Monday-Friday are dispatched the same day (subject to stock availability).
Orders placed after 2pm, on weekends, or public holidays will be processed the next working day.
You will receive an order confirmation email immediately after placing your order. This confirms we have received your order and payment.
Once your order is dispatched, you will receive:
Delivery times are estimates only and are not guaranteed. Estimated times begin from the date of dispatch, not the date of order.
Delivery may be delayed due to:
We are not liable for delays caused by circumstances beyond our control.
All orders include tracking. You will receive:
If your tracking information is not updating:
Please ensure your delivery address is complete and accurate, including:
Once an order is dispatched, we cannot change the delivery address. Contact the courier directly if you need to redirect your parcel.
We can deliver to PO Box addresses, but tracking may be limited depending on the courier.
If you are not available to receive your delivery:
If your parcel is returned to us due to an incorrect or incomplete address:
If you refuse delivery of your order:
When ordering from outside the UK to EU countries:
EU orders may experience delays during customs clearance. This is beyond our control and does not constitute a delivery failure.
If you refuse a shipment due to customs charges:
If your order does not arrive within the expected delivery window:
If your parcel is confirmed lost:
If your parcel arrives visibly damaged:
We will arrange a replacement or full refund, including return shipping costs.
If you experience issues with your delivery, contact us:
Please include:
We will investigate and respond within 24 hours during business days.
Deliveries to remote or rural areas may take longer than standard delivery times. Additional surcharges may apply depending on location.
We will inform you of any additional charges before processing your order.
We do not dispatch orders on UK public holidays. Orders placed during holiday periods will be processed on the next working day.
Delivery times may be extended during busy periods such as Christmas, Black Friday, or other seasonal events.
If you wish to cancel your order before it is dispatched:
For questions about shipping, delivery, or tracking your order:
Holisense
Passion Beauty Centre
269 Ribbleton Lane
Preston, Lancashire, PR1 5ED
United Kingdom
Customer service hours: Monday-Friday, 9am-5pm GMT
This Shipping and Delivery Policy explains how Holisense delivers products to customers in the United Kingdom and European Union.
1. Shipping Locations
We currently ship to:
United Kingdom (England, Scotland, Wales, Northern Ireland)
European Union member states
We do not currently ship to addresses outside the UK and EU.
2. UK Shipping
Standard UK Delivery
Cost: £3.99
Delivery time: 2-3 working days
Tracking: Provided via email
Free UK Delivery
Automatically applied on orders over £35
Delivery time: 2-3 working days
Tracking: Provided via email
Next-Day UK Delivery
Cost: £4.99
Delivery time: 1 working day
Order before 2pm: For same-day dispatch
Tracking: Provided via email
UK Delivery Partners
We use trusted carriers including:
Royal Mail
UPS
DPD
DHL
3. European Union Shipping
EU Standard Delivery
Cost: Calculated at checkout based on destination
Delivery time: 5-10 working days
Tracking: Provided via email
EU Shipping Partners
We use international carriers including:
DHL
UPS
Royal Mail International
4. Order Processing
Processing Time
Orders are typically processed within 1 working day of receiving payment confirmation.
Same-Day Dispatch
Orders placed before 2pm Monday-Friday are dispatched the same day (subject to stock availability).
Orders placed after 2pm, on weekends, or public holidays will be processed the next working day.
Order Confirmation
You will receive an order confirmation email immediately after placing your order. This confirms we have received your order and payment.
Dispatch Notification
Once your order is dispatched, you will receive:
Dispatch confirmation email
Tracking number
Estimated delivery date
Link to track your parcel
5. Delivery Times
Estimated Delivery
Delivery times are estimates only and are not guaranteed. Estimated times begin from the date of dispatch, not the date of order.
Factors Affecting Delivery
Delivery may be delayed due to:
Adverse weather conditions
Courier delays or strikes
Incorrect or incomplete address details
Customs clearance (for EU orders)
Public holidays
Remote or rural locations
We are not liable for delays caused by circumstances beyond our control.
6. Tracking Your Order
Tracking Information
All orders include tracking. You will receive:
Email notification with tracking number
Link to courier's tracking portal
Real-time delivery updates
Tracking Issues
If your tracking information is not updating:
Allow 24-48 hours for the courier system to update
Contact the courier directly using the tracking number
Contact us at shop@holisense.co.uk if the issue persists
7. Delivery Address
Accurate Information
Please ensure your delivery address is complete and accurate, including:
Full name of recipient
Complete street address
Apartment, flat, or building number (if applicable)
City/Town
Postcode
Country
Contact phone number
Address Changes
Once an order is dispatched, we cannot change the delivery address. Contact the courier directly if you need to redirect your parcel.
PO Boxes
We can deliver to PO Box addresses, but tracking may be limited depending on the courier.
8. Failed Delivery Attempts
Recipient Unavailable
If you are not available to receive your delivery:
The courier will leave a "Sorry we missed you" card
The parcel will be held at the local depot or post office
You will have a specified time period to collect it
Additional delivery attempts may incur extra charges
Incorrect Address
If your parcel is returned to us due to an incorrect or incomplete address:
We will contact you to verify the correct address
Redelivery charges will apply
Refunds will not include original shipping costs
Refusal of Delivery
If you refuse delivery of your order:
You are responsible for return shipping costs
Refunds will be processed once we receive the returned goods
Original shipping costs are non-refundable
9. International Orders (EU)
Customs and Import Duties
When ordering from outside the UK to EU countries:
You are responsible for all customs duties and import taxes
These charges are determined by your country's customs authority
Additional handling fees may be charged by the courier
We cannot predict or control these charges
Customs Clearance
EU orders may experience delays during customs clearance. This is beyond our control and does not constitute a delivery failure.
Refused Shipments
If you refuse a shipment due to customs charges:
You are responsible for all associated costs (shipping, customs, return fees)
Refunds will only be issued after deducting all fees
10. Lost or Damaged in Transit
Lost Parcels
If your order does not arrive within the expected delivery window:
Check with neighbors, reception, or household members
Use the tracking number to locate your parcel
Contact the courier to open an investigation
Contact us at shop@holisense.co.uk after 5 working days
If your parcel is confirmed lost:
We will send a replacement free of charge, or
Issue a full refund including shipping costs
Damaged Parcels
If your parcel arrives visibly damaged:
Do not refuse delivery
Accept the parcel and note the damage with the courier
Take photos of the damaged packaging
Contact us immediately at shop@holisense.co.uk with photos
We will arrange a replacement or full refund, including return shipping costs.
11. Order Tracking Problems
If you experience issues with your delivery, contact us:
Please include:
Your order number
Tracking number (if available)
Description of the issue
We will investigate and respond within 24 hours during business days.
12. Remote or Rural Areas
Deliveries to remote or rural areas may take longer than standard delivery times. Additional surcharges may apply depending on location.
We will inform you of any additional charges before processing your order.
13. Public Holidays
We do not dispatch orders on UK public holidays. Orders placed during holiday periods will be processed on the next working day.
Delivery times may be extended during busy periods such as Christmas, Black Friday, or other seasonal events.
14. Order Cancellation Before Dispatch
If you wish to cancel your order before it is dispatched:
Contact us immediately at shop@holisense.co.uk
If the order has not yet been dispatched, we will cancel it and issue a full refund
If the order has already been dispatched, you will need to follow our Returns Policy
15. Contact Us
For questions about shipping, delivery, or tracking your order:
Holisense
Passion Beauty Centre
269 Ribbleton Lane
Preston, Lancashire, PR1 5ED
United Kingdom
Customer service hours: Monday-Friday, 9am-5pm GMT
Materials
Testowa properties
